Returned product(s) must be in the original packaging in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return.
We do not accept returns of:
– Any product(s) returned more than 30 days after delivery.
– Any product(s) that has been opened.
– Any product(s) not in its original condition, is damaged or is missing parts.
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you.
To return a product:
1. You must either send an e-mail to us or call us at 1-800-476-0811 to obtain a RMA#. Our customer service center is open from 10am to 6pm PST, Monday through Friday.
2. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item(s). You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return minus a 20% restocking fee.
3. If your return is due to our error, we will add your return handling costs to your refund.